![]() I tried to explain the horrible experience we had checking in and the lady accused me of yelling at her. However, the next day at 1:05 pm, we received a call from the front desk asking if we were leaving and I informed the representative that we would be leaving in 5 minutes. At this point, I felt okay about the extreme delay. Normal check-out was at noon, but we were told that we could stay until 1:00 pm. We tried not to let the situation ruin our night and the hotel provided a 15% discount, chocolate covered strawberries, rose petals on the bed, and an upgrade to our champagne at no additional charge. Finally, after waiting almost 3 hours we got the room. I arrived on time, only to be told the room was not ready 3 times. ![]() This was my first time staying at this hotel and my reservation was for 7:00 pm. In addition, I paid a $50.00 membership fee. On February 2, 2022, I booked the Luxe, with a room rate of $351.00. There was only 1 lady at the front desk when I checked out 5. She was never listening to me because before she hung up, she said the hotel charged an additional fee after 15 minutes and it had only been 5 minutes. I said that I was not yelling, just trying to explain the situation, and then she hung up on me. ![]()
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